Troubleshooting Your WordPress Website
aka Troubleshooting 101
How about the WSOD (white screen of death),
or the ugly orange error,
... or the all-encompassing 'Internal Server Error'.
WordPress Troubleshooting
Why Do You See These Errors
What You Can Do
Basic WordPress Fixes & Tips
Finding Help
WordCamp Happiness Bar
You Need Some Things To Get You Started
- Know Your Website Host
- What Was The Last Thing You Did
- SFTP/ FTP/ SSH/ cPanel
White Screen of Death
- Plugin / Theme Conflicts
- Memory Issues
Health Check & Troubleshooting
plugin to the rescue.
Demo Upcoming.
Error Establishing a Database Connection
- Error talking to WP db
- Login credentials wrong
- db corrupt
- MySQL issue on host
wp-config.php with database credentials
Confirm all values correct
Syntax Error in WordPress
- Pasted Code Snippet
- Need FTP to fix
- Remove / replace new code
- => Watch the quotes
Downgrade Plugin
Use Easy Theme and Plugin Upgrades plugin to permit installing downloaded plugin over existing plugin.
HTTP 500 Internal Server Error
- Not a WordPress issue
- Corrupt .htaccess
- . or PHP memory
- . . or plugin conflict
- . . . or . . .
Troubleshooting WordPress
- Disable all plugins
- Re-enable plugins 1x1
- Switch to default theme
- Refresh permalinks
- Refresh browser cache
- Turn off caching plugins
Live Demo: Troubleshoot With Health Check Plugin
with fingers crossed
No Admin Access? cPanel as Option
Host Access Required.
Use File Manager App.
More cPanel
public_html folder
Drill down to wp-content
Live Demo: Deactivate All Plugins
404 Errors After Activating Plugin
Demo: Refresh Permalinks
Maintenance Mode Forever
- Plugin / theme update gone awry
- Needs server access to repair
- Options: SFTP/FTP Client, SSH, cPanel
Manually Delete Maintenance File
Finding Professional Support
Finding Local Support
WordPress Meetups Within 90 mins
* No longer on meetup.com
The Happiness Bar - Huh?!?!
- Think Help Desk
- Staffed by Volunteers
- Troubleshoot Problems
- Answer Questions
- Judgement-Free Zone
Right here at WordCamp Lancaster